Greater Customer Service for Stakeholders

Demetrius Jackson
Current State: Contract Administration within the Seaport Branch at the Naval Sea System Command is not satisfactorily performed on 30% of the requirements.
Impact: This has a direct impact on managing cost overruns and delivering quality services, on time, and within budget to our customers.
Desired End State: Contract Administration within the Seaport Branch at the Naval Sea System Command will be performed in a satisfactory manner on 90% of the requirements by the end of this fiscal year.
Naval Sea Systems Command (NAVSEA) moved to a new Enterprise Resource Planning System (ERP). Navy ERP is an integrated business management system that updates and stardardizes Navy business operations, provides financial transparency and total asset visibility across the enterprise, also increasing effectiveness and efficiency.
Problem Clarification
Currently, the Program Executive Office (PEO) submarines creates a purchase requisition in the ERP system. That request is then sent to Finance, then to Contracts. However, the Contract Department sometimes needs divergent materials, more clarification, or different information than ERP has given. There is no current standard for the ERP to know which requisitions will be kicked back, which honored, and which may have too much information. Further, if there is an error in any portion of the material, the entire ERP purchase requisition process must be cancelled and restarted from the beginning, adding up to 30 days to process the modification.
Alternatives
Several alternatives exist that may free up the system and make it more efficient, which in turn has several benefits:
Cost Efficiency
Time Efficiency
Morale Improvement
Greater Customer Service for Stakeholders
Command meets goals
Alternative a — Implement Additional Cross-ERP Training – This would create a larger degree and depth of knowledge and expertise in ERP, greater understanding of the roles and responsibilities of the individual players invested in the purchase requisition process (program office acquisition managers, financial managers, contract specialists).
Alternative B — Implement a Contracts Procurment Requisition Pre-Approval Process — This would eliminate ERP system errors created by utilizing incorrect information and shortening the time to execute a contract modification.
Alternative C – Implement a shared drive system utilizing the local network to track funding actions by contract. This effort would create a filing system housed completely on the LAN. Specialists would save their funding action files on the network using a predetermined organized format, as well as a universal naming system for different document types. This would eliminate ERP system errors and shorten time to execute contract modifications.
Criteria
Performance — measured by capabilities and overall effect on the ability of the contracting department to fulfill its mission (50% weight)
Cost — Monetary cost to command (25% weight)
Sustainability — Long-term implications and future viability, effect on moral, success of solution (25% weight)
Criteria / Alternatives
Performance
Cost
Sustainability
Summary
Alternative a
Medium
Low
High
Medium
Alternative B
High
High
High
High
Alternative C
High
High
High
High
Analysis
Alternative a — Scores lowest, but has the best long-term sustainability between functional areas and high morale scores
Alternative B — Scores better and allows elimination of ERP system errors and shortens time to execute a contract modification
Alternative C — High ratings, but costs are higher
Recommendation
Implement both a and C
This means we increase ERP training and, at the same time, initiate a program of Contracts Pre-Approval
Stimulates process and speed while retaining appropriate use of resources and functionality
Provides Command with a better trackable system that also encourages efficiency and greater stakeholder customer service
COMPARISON of MODELS
Divergent Procedures
Contracts
ERP
Finance
Divergent Procedures
Contracts
Current
Proposed
More Efficient
Preapproval
Finance
Contracts
ERP — Enhanced Training and Integration
Less Efficient
Finance
ERP

Place your order
(550 words)

Approximate price: $22

Calculate the price of your order

550 words
We'll send you the first draft for approval by September 11, 2018 at 10:52 AM
Total price:
$26
The price is based on these factors:
Academic level
Number of pages
Urgency
Basic features
  • Free title page and bibliography
  • Unlimited revisions
  • Plagiarism-free guarantee
  • Money-back guarantee
  • 24/7 support
On-demand options
  • Writer’s samples
  • Part-by-part delivery
  • Overnight delivery
  • Copies of used sources
  • Expert Proofreading
Paper format
  • 275 words per page
  • 12 pt Arial/Times New Roman
  • Double line spacing
  • Any citation style (APA, MLA, Chicago/Turabian, Harvard)

Our guarantees

Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.

Money-back guarantee

You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.

Read more

Zero-plagiarism guarantee

Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.

Read more

Free-revision policy

Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.

Read more

Privacy policy

Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.

Read more

Fair-cooperation guarantee

By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.

Read more
Open chat
1
You can contact our live agent via WhatsApp! Via + 1 3234125597

Feel free to ask questions, clarifications, or discounts available when placing an order.

Order your essay today and save 30% with the discount code HAPPY